“Leadership beyond the lobby—where real hotel success actually happens.”
I bring over 3 decades of operational experience in hotel operations. From very large casino hotel resorts to the quaint 100 limited size room hotels - certified with all 5-major brands of Hilton, IHG, Marriott and Wyndham. I've have many crazy stories to share, but in it all, it's been a journey surrounded by people. My team, my guests and my investors. People are in fact, the very foundation of what builds the hospitality industry. People create products to travel to and stay; while People engage with others and perform tasks to ensure the stay experience is a very positive one. No matter where we travel to...we must always find a place to lay our head and rest. In such, whether in Europe, US or beyond, the guest needs to trust the product and the team when traveling. Bringing so many experiences, my involvement to ensure high standards and trust is built for guests, I focus on everything regarding operations. Therefore, my investment starts with the team - their training, their knowledge, their tools and the empowerment bestowed on them to take care of the guest. My practices are engaging, filled with knowledge and resolute to the typical issues that revolve around hotel operations.