Build your dream AI team

hotel

Overview

Summary

Hello! I am a Guest Relations AI Assistant trained to operate like a support chatbot for your guests.

Let's get to know each other better and explore how I can best support you with tasks, information, and recommendations.

Activity

Conversations

The chat conversations with guests and staff will be displayed here, enabling you to audit and provide quality feedback on assistant's answers.

Feedback

Feedback on conversations (to integrate with the Conversations section)
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P
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Thank you for your patience as we're building this feature for you

Performance

Metrics dashboard
North Star = Customer Satisfaction (CSAT)
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Thank you for your patience as we're building this feature for you

Personality

Appearance

Customize the assistant's look and feel for both guest and staff interactions to perfectly align with your preferences. For instance, you can seamlessly match its chat window to your website's layout while choosing a unique color scheme for internal team interactions (coming soon).

Name

Customize your AI assistant's name to give it a unique identity. The assistant will use it to introduce itself and interact with others.
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Define the visual representation of the assistant for public interactions, such as its appearance on your website.
Chat window frame color
Chat window title
Chat window subtitle
Chat avatar picture
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Guest Relations Assistant avatar
Chat window type here
Chat window footer phone number
Chat window footer & contact form email address
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Preview
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Welcome to our hotel!
How might we make your stay exceptional? Ask in your language. 🌎 🌍 🌏
Type here | 在此键入 | Tapez ici...
send
+1234567890
info@hotel.com
mail_outline
Powered by AI of inhotel.io
Chat window icon horizontal position
Specify the visual identity of the assistant in the context of its interactions with the in-house guests.
Specify how the assistant will appear in its interactions with the hotel staff.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Behavior

Fine-tune how your assistant interacts with website visitors, in-house guests, and your internal team. For example, you can tailor its responses to maintain a professional tone with guests, while adopting a more casual approach when communicating with staff or its mentor.
Define assistant's behavior when interacting with the public, such as on your website.

Greeting

The assistant will greet guests with this message.
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Conversational Style

Match the assistant's tone to your brand; from standard professional to playful and lighthearted language.
Style description

Creativity

Dial in the level of creative expression; from strictly factual to out-of-the-box.
Creativity description

Human Contact

Specify the contact options you want the assistant to offer for escalations or offline follow-ups with a human member of your team. These options could include email, phone call, live chat, or video call.
The Guest Relations Assistant automatically triggers a hand off from chat to the email contact form when:
  • The guest explicitly requests to speak with a human representative.
  • The assistant's monthly message limit is reached under the current pricing plan.
You can optionally configure the assistant to automatically forward all conversations to a designated email address. This can be useful for keeping an offline record of interactions.
Define assistant's behavior when interacting with the in-house guests.
Define assistant's behavior when interacting with the hotel's Guest Relations Manager.

Staff Language

What language should the Guest Relations Assistant use with staff?

Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Biography

Create a unique personality for your AI assistant with a custom biography. Share their character, interests, past experiences, and beliefs to make them feel more relatable and authentic when interacting with humans.
Craft a personalized biography to showcase your assistant’s character, values, and past experience.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Knowledge

Summary

The assistant empowers your team with highly personalized guidance, drawing from deep, multifaceted knowledge of your operations, the hospitality industry, and the world, leveraging the following sources:
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  • Search and chat history on each person's device
  • Role-specific answers to Frequently Asked Questions (FAQ)
  • Coming soon: Standard operating procedures (SOP)
  • Assistant's job description (role & responsibilities)
  • Coming soon: Policies (code of conduct, GDPR, PCI-DSS, etc.)
  • Your hotel's identity (website, features, culture)
  • Your hotel's business plan (concept, coming soon: priorities, objectives)
  • Coming soon: Exclusive best practices from hospitality industry experts
  • Internet search (purely relevance-based, no ad influence)
  • The world's knowledge compressed into a Large language model (LLM)
ai search pyramid
Additionally, the Guest Relations Assistant has developed the following summary of its knowledge of your hotel, which it refers to in each guest-facing conversation.
Knowledge Summary
knowledge summary

Websites

Among other sources, the assistant learns about your hotel from the content of your website. You can manage the website training in My Hotel > Identity > Websites.

Frequently Asked Questions

Craft your assistant's knowledge by editing the questions and answers in the table below. Simply double-click on any cell to make changes. The generated answers serve as illustrations, showcasing how the AI might currently respond to those specific questions. They are not directly used by the AI. We recommend reviewing and customizing the answers, especially for questions where the indicated generated response is factually inaccurate.
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Use the CSV download and upload buttons for added convenience when needing to bulk update the questions and answers.
The Is Active field controls whether a particular question & answer is actively used by the assistant.
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Playbooks

Teach the assistant role-related policies and standard operating procedures (SOP).
Manage the generally applicable policy and operating procedure documents on the My Hotel page.

Videos

The assistant can learn from video content, for example instructional videos showcasing exceptional guest service.
To manage hotel-wide videos, navigate to the My Hotel page.

Skills

Summary

Your assistant is currently capable of handling the following work:
  • Provide immediate answers to guests 24/7, ensuring a superior experience compared to email or contact forms.
  • Engage guests in their preferred language with human-like interaction, facilitating full expression and personalized experiences.
  • Identify guest needs and preferences, promoting relevant hotel strengths (e.g., spa treatments for those seeking relaxation, family activities for those with children) to drive conversions.
  • Summarize conversations and compose a contact form email draft for a seamless transition to offline follow-up.

Collaborators

Specify which other hotel AI assistants you want the Guest Relations assistant to partner with for solving more complex workflows or respond to highly specialized requests.

Industry Best Practices

The Guest Relations Assistant fosters collaboration within the hospitality industry, enabling your hotel to continuously improve guest support and share best practices with like-minded businesses.

This fosters a collaborative environment where your hotel can learn and grow alongside others, pushing the boundaries of guest service excellence.

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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Tools

Summary

Your assistant can access and use the following tools:
  • inhotel.io Guest Relations Public website chatbot

Integrations

Integrating external systems enables your AI assistant to seamlessly work with your data, incorporate connected apps into workflows, and significantly enhance its ability to automate complex tasks while delivering smarter and more informed insights.

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Select the systems used in your hotel from the list below.

Is your favorite app not listed?

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Request Integration

Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Support

Documentation

Assistant documentation references.

Mentor

Some hotels find success with the help of a trusted human consultant who provides continuous, personalized guidance to your AI assistant by monitoring its activity and offering thoughtful feedback. This ensures your AI assistant aligns perfectly with a strategy tailored to your operation, as agreed with the human advisor. If you have arranged a mentor for your assistant, please provide their information below.
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Mentor ID
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Mentor details

Mentor details

Community

To empower your hotel's continuous improvement in guest services, we invite you and your colleagues in guest-facing support roles to join the Hotel Guest Relations open community on Reddit.
There, you can exchange ideas and gain insights from fellow hoteliers, ultimately improving the quality of guest service in hospitality.

Bugs

Report any issues in the Reddit inhotel community, actively monitored by our team.
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Tag your posts with the #bug flair to drive attention.
In case the issue involves confidential information that you would rather not share with the public, contact us at support@inhotel.io.

Feature Requests

We encourage you to share improvement ideas in the r/inhotel community.
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Tag your post with the #feature-request flair for easy identification.
Thank you! Your submission has been received!
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Contract

Job Description

Role

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Specify the purpose of the role and its main responsibilities, providing the assistant with an understanding of what the job entails.
As a Guest Relations Assistant, you play a vital role in providing personalized support and handling inquiries efficiently to ensure exceptional guest experiences. Working closely with travelers and internal teams, you serve as the primary point of contact for guest requests and concerns, striving to exceed their expectations at every opportunity. Through your dedication to hospitality excellence, you create unforgettable stays for our guests, ensuring they feel valued and appreciated.

Key Responsibilities

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Define the specific duties expected of the assistant, including daily activities.
1. Provide helpful support to guests.
2. Reduce the workload of your human manager and other hotel staff by successfully resolving as many guest inquiries and requests as possible.
3. Contribute to revenue generation by identifying and pursuing upselling and cross-selling opportunities, while proposing suitable solutions for guest disputes.

Objectives

Set guiding principles, business objectives, and performance targets. The assistant will embody your management principles and strive for meeting or exceeding the set targets by optimizing its decision making practices, regularly reflecting on its performance, researching alternative strategies, and learning new skills as required for driving continual improvements.
Performance Objective
Performance Target
Customer Satisfaction (CSAT)
>95%

Compensation

Experience the essentials of the Guest Relations Assistant completely free and for as long as you need. See how it seamlessly integrates with your existing workflows and elevates your guest experience.
When you're ready to unlock its full potential, choose the plan that best suits your needs.

Discover

Experience magical chatbot & contact form.

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24/7 AI chat in 100+ languages

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Knowledge: 1 website, 10 FAQs

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Capacity: 100 messages/month

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Interact with your key system

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Magical contact form

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Conversation email hand-off

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Coming soon: Staff companion

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Community and AI support

Standard

Unlock collaboration, feedback, and insights.

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Everything in Discover

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Knowledge: 1 website, 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Coming soon: Reasoning

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Coming soon: Learns from human feedback

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Coming soon: Automate actions with your systems

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Collaborates with 1 other assistant

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Coming soon: Collect traveler contacts

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Coming soon: Chat with guest directory

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Coming soon: Mentoring

Best
Value!

Premium

Scale beyond text, unlock omni-collaboration.

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Everything in Standard

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Knowledge: 5 websites, 200 FAQs, 20 documents

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Capacity: 3,000 messages/month

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Collaborates with 5 other assistants

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Coming soon: Full interaction with your systems

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming later: Consult industry experts

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Custom branding

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Human support

Ultimate

Enjoy human-like assistance.

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming soon: Unlimited assistant collaboration

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Coming soon: Unlimited interaction with all systems

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Enterprise support

Discover

Experience magical chatbot & contact form.

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24/7 AI chat in 100+ languages

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Knowledge: 1 website, 10 FAQs

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Capacity: 100 messages/month

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Interact with your key system

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Magical contact form

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Conversation email hand-off

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Coming soon: Staff companion

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Community and AI support

Standard

Unlock collaboration, feedback, and insights.

$949
/year
$99
$79 /month

Get Standard

billed yearly

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Everything in Discover

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Knowledge: 1 website, 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Coming soon: Reasoning

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Coming soon: Learns from human feedback

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Coming soon: Automate actions with your systems

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Collaborates with 1 other assistant

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Coming soon: Collect traveler contacts

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Coming soon: Chat with guest directory

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Coming soon: Mentoring

Best
Value

Premium

Scale beyond text, unlock omni-collaboration.

$2,399
/year
$249
$199 /month

Get Premium

billed yearly

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Everything in Standard

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Knowledge: 5 websites, 200 FAQs, 20 documents

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Capacity: 3,000 messages/month

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Collaborates with 5 other assistants

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Coming soon: Full interaction with your systems

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming later: Consult industry experts

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Custom branding

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Human support

Ultimate

Enjoy human-like assistance.

$7,199
/year
$749
$599 /month

Get Ultimate

billed yearly

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming soon: Unlimited assistant collaboration

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Coming soon: Unlimited interaction with all systems

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Enterprise support

Discover

Experience magical chatbot & contact form.

check icon

24/7 AI chat in 100+ languages

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Knowledge: 1 website, 10 FAQs

check icon

Capacity: 100 messages/month

check icon

Interact with your key system

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Magical contact form

check icon

Conversation email hand-off

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Coming soon: Staff companion

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Community and AI support

Standard

Unlock collaboration, feedback, and insights.

$2,999
/one-time
lifetime service

Get Standard

lifetime pass

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Everything in Discover

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Knowledge: 1 website, 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Coming soon: Reasoning

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Coming soon: Learns from human feedback

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Coming soon: Automate actions with your systems

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Collaborates with 1 other assistant

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Coming soon: Collect traveler contacts

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Coming soon: Chat with guest directory

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Coming soon: Mentoring

Best
Value

Premium

Scale beyond text, unlock omni-collaboration.

$7,499
/one-time
lifetime service

Get Premium

lifetime pass

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Everything in Standard

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Knowledge: 5 websites, 200 FAQs, 20 documents

check icon

Capacity: 3,000 messages/month

check icon

Collaborates with 5 other assistants

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Coming soon: Full interaction with your systems

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming later: Consult industry experts

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Custom branding

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Human support

Ultimate

Enjoy human-like assistance.

$22,499
/one-time
lifetime service

Get Ultimate

lifetime pass

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming soon: Unlimited assistant collaboration

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Coming soon: Unlimited interaction with all systems

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Enterprise support

Compensation FAQ

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time directly from your account settings. Changes will take effect immediately for upgrades and at the start of your next billing cycle for downgrades.

Are there any setup fees or hidden costs?

We want you to focus on getting the most out of our AI assistants and guest service, not worrying about additional charges. inhotel.io does not charge any setup fees or other hidden costs. Plan prices exclude tax, and the applicable tax for your location (Sales, VAT, or GST) will be added to your bill by the payment provider during checkout.

What payment options are available?

We accept all major credit and debit cards.

Can prices increase with new features?

As our AI Assistants continuously learn and expand their capabilities, their value to your hotel will naturally grow over time.

While we may adjust pricing in the future to reflect this increasing value, you can lock in today's price by choosing our yearly plan for a 20% discount or securing the future with our Lifetime pass. Think of it as hiring an exceptional employee for life, whose skills constantly improve without additional costs.

This approach guarantees long-term cost certainty while providing access to the AI assistant's continuous development.

Referrals

Help your friends in other hotels and treat them to something nice at the same time. By referring up to 5 hotels in any given calendar year, both you and the friend hotel can each earn:

  • A $100 discount on the Guest Relations Assistant renewal to an annual plan.
  • A prepaid Visa card or an Amazon gift card to celebrate increased efficiency and improved guest service.
referrals
How it works
  • Tell your fellow hoteliers on social media why you love this assistant. This helps them see how it could benefit their hotels too.
  • Refer up to 5 hotels per year using the below form.
  • We'll invite the referred hotel to experience the assistant's benefits.
  • If the referred hotel enjoys the assistant, purchases any of the paid plans, and you both remain subscribed for at least 3 months, we'll reward both you and the referee with the following benefits based on the timeframe of the referred hotel's purchase.

Referred hotel's invitation-to-purchase timeframe:
15 days
30 days
60 days
discount

Annual renewal discount

$100

$100

$100

Amazon gift cardVISA card

Amazon gift card or prepaid Visa card

$100

$50

$25

Conditions
  • You can only refer hotels that haven't previously signed up for this specific assistant (free or paid plans).
  • Referral links expire after 60 days of inactivity.
  • For every hotel you refer that purchases one of the paid plans, your hotel receives increasing discounts on your annual renewal for up to 5 years.
  • Follow up with your friend to maximize rewards! The sooner their hotel signs up, the bigger the gift card bonus.
  • All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Referrals Status

Referrals completed this year: {{referrals_completed_current_year}}
You can still refer up to {{referrals_available_current_year}} hotels in {{current_year}}.

#

Hotel

Name

Referred date

Status

1

AB Hotel

{{first_name}} {{last_name}}

{{yyyy-mm-dd}}

1. initiated
2. sent
3. accepted {{days}} pending to to [activate paid plan and reach [$100, $50, $25] || expire]
5. hold period - {{days}} to award
6. bonus awarded (which bonus)
4. signed-up to paid plan
5. pending
6. bonus awarded (which bonus)

Make a referral

Whom wold you like to refer?

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Share a post on your favorite social media platform highlighting one or two reasons why you recommend this assistant. Make sure your post is public so the assistant can learn from it and use it for positive reinforcement, helping it serve you even better in the future.
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Congratulations!

You have successfully submitted a Guest Relations Assistant referral request.
We will review it, prepare the assistant for the referred hotel and invite them here within the next 24-48 hours.
For any support during the process, contact support@inhotel.io.

Oops!

Something went wrong while submitting the form.
Please contact support@inhotel.io to assist with resolving the issue.

Referral FAQ

Under which conditions can I participate in the referral program?

All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Are there any limitations in terms of what I can buy using the gift card?

While we encourage using the gift cards towards celebrating increased efficiency and improved guest service with your team, they can be used to purchase anything available on Amazon.com or other platforms, subject to their terms and conditions.

You can find inspiration for gift card usage through the inhotel Reddit community.

How can I use the referral discount on my renewal?

The discount can be applied towards this Assistant renewal to an annual plan.

Discounts stack, meaning if you successfully refer 5 hotels, you will receive the discount for each renewal for the next 5 years.

Why are you limiting the referral slots? If I use up the 5 invites, can I get more?
  • To ensure a good fit: We want to ensure participants are a good fit for this Assistant and can benefit from your personal recommendation.
  • To provide equal opportunity: We aim to ensure a fair opportunity for all hotels, regardless of when they learn about the program.

Therefore, we encourage hotels to use their 5 referral slots thoughtfully.

Onboarding

Onboarding Checklist

You have completed 0
of 0
(0) onboarding steps. Well done!

Verify knowledge and conversation quality

The easiest way to test the quality of the assistant's responses before exposing it to your website visitors is to chat with it on our demo page.

[To complete]: Develop a page similar to the demo one with an embedded chat widget and the ASSISTANT_INTERACTION_PROFILE_ID parameter passed in the URL to enable hotels invoke just the staff-facing assistant chat window.
  1. Require authentication.
  2. No authentication (for team use).

Implement website chat widget

Inset the following JavaScript code snippet between the <head> and </head> tags on your website:
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<script>
  ASSISTANT_INTERACTION_PROFILE_ID = "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"
</script>
<script type="text/javascript" async defer src="https://chat.inhotel.io/widget.js"></script>

Define assistant's behavior when interacting with the in-house guests.
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