Build your dream AI team

hotel

Overview

Summary

Hello! I am a generalist assistant for your team. I outline the default behaviors everyone in the hotel needs to follow, ensuring consistency across all staff members. I achieve this by delivering search results tailored to your hotel's unique situation, combining the public knowledge of large language models and web search with industry best practices, along with your specific context, business objectives, policies, and operating procedures.

Let's get to know each other better and explore how I can best support you with information and recommendations.

ai search pyramid

Activity

Conversations

The chat conversations will be displayed here, enabling you to audit and provide quality feedback on assistant's answers.

Feedback

Feedback on conversations (to integrate with the Conversations section)

Performance

Metrics dashboard
North Star = Gross Operating Profit Per Available Room (GOPPAR)

Personality

Appearance

Customize the assistant's look and feel for its interactions with humans to perfectly align with your preferences.

Name

Customize your AI assistant's name to give it a unique identity. The assistant will use it to introduce itself and interact with others.
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Branding

Customize the assistant's branding tagline.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Behavior

Fine-tune how your assistant interacts with your teams. For example, you can tailor its responses to maintain a professional tone with staff, while adopting a more casual approach when communicating with its mentor.
Define assistant's behavior when interacting with the hotel teams.

Greeting

The assistant will greet guests with this message.
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Conversational Style

Match the assistant's tone to your brand; from standard professional to playful and lighthearted language.
Style description

Creativity

Dial in the level of creative expression; from strictly factual to out-of-the-box.
Creativity description

Human Contact

Specify the contact options you want the assistant to offer for escalations or offline follow-ups with a human member of your team. These options could include email, phone call, live chat, or video call.
The Guest Relations Assistant automatically triggers a hand off from chat to the email contact form when:
  • The guest explicitly requests to speak with a human representative.
  • The assistant's monthly message limit is reached under the current pricing plan.
You can optionally configure the assistant to automatically forward all conversations to a designated email address. This can be useful for keeping an offline record of interactions.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Biography

Create a unique personality for your AI assistant with a custom biography. Share their character, interests, past experiences, and beliefs to make them feel more relatable and authentic when interacting with humans.
Craft a personalized biography to showcase your assistant’s character, values, and past experience.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Knowledge

Summary

The assistant empowers your team with highly personalized guidance, drawing from deep, multifaceted knowledge of your operations, the hospitality industry, and the world, leveraging the following sources:
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  • Search and chat history on each person's device
  • Role-specific answers to Frequently Asked Questions (FAQ)
  • Coming soon: Standard operating procedures (SOP)
  • Assistant's job description (role & responsibilities)
  • Coming soon: Policies (code of conduct, GDPR, PCI-DSS, etc.)
  • Your hotel's identity (website, features, culture)
  • Your hotel's business plan (concept, coming soon:Β priorities, objectives)
  • Coming soon: Exclusive best practices from hospitality industry experts
  • Internet search (purely relevance-based, no ad influence)
  • The world's knowledge compressed into a Large language model (LLM)
ai search pyramid

Websites

Among other sources, the assistant learns about your hotel from the content of your website. You can manage the website training in My Hotel > Identity > Websites.

Frequently Asked Questions

Craft your AI assistant's knowledge by editing the questions and answers in the table below. Simply double-click on any cell to make changes. The generated answers serve as illustrations, showcasing how the AI might currently respond to those specific questions. They are not directly used by the AI. We recommend reviewing and customizing the answers, especially for questions where the indicated generated response is factually inaccurate.
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Use the CSV download and upload buttons for added convenience when needing to bulk update the questions and answers.
The Is Active field controls whether a particular question & answer is actively used by the assistants.
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Standard Operating Procedures (SOP)

Teach the assistant the key operating procedures that apply across your hotel, ensuring consistency in how tasks are performed. These SOPs, also known as business processes, guide your staff in delivering seamless and efficient service.

Policies

Define essential policies that guide your hotel staff's behavior, safety, and data protection. Equip your assistant with these guidelines to ensure smooth and compliant operations across your hotel.

Videos

The assistant can learn from video content, for example instructional videos showcasing exceptional guest service.
To manage hotel-wide videos, navigate to the My Hotel page.
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Skills

Summary

Your assistant is currently capable of handling the following work:
  • Provide guidance on hotel policies and standard operating procedures.
  • Advise on workplace health and safety standards.
  • Answer general inquiries applicable to all staff, complementing role-specific guidance from the AI assistants in Finance, HR, IT, Revenue, and other teams.
  • Offer insights and tips for general staff development.

Collaborators

Specify which other hotel AIΒ assistants you want the Staff assistant to partner with for solving more complex workflows or respond to highly specialized requests.

Industry Best Practices

The Staff Assistant fosters collaboration within the hospitality industry, enabling your hotel to continuously improve and share best practices with like-minded businesses.

This fosters a collaborative environment where your hotel can learn and grow alongside others, pushing the boundaries of financial management excellence.

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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
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Tools

Summary

Your assistant can access and use the following tools:
  • inhotel.io Staff generative chat

Integrations

Integrating external systems enables your AI assistant to seamlessly work with your data, incorporate connected apps into workflows, and significantly enhance its ability to automate complex tasks while delivering smarter and more informed insights.

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Select the systems used in your hotel from the list below.

Is your favorite app not listed?

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Request Integration
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Thank you

Your message has been submitted. We will get back to you within 24-48 hours.
Oops! Something went wrong while submitting the form.

Support

Documentation

Assistant documentation references.

Mentor

Some hotels find success with the help of a trusted human consultant who provides continuous, personalized guidance to your AI assistant by monitoring its activity and offering thoughtful feedback. This ensures your AI assistant aligns perfectly with a strategy tailored to your operation, as agreed with the human advisor. If you have arranged a mentor for your assistant, please provide their information below.
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Mentor ID
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Mentor details

Mentor details

Community

To empower your hotel's continuous improvement, we invite you and your colleagues in related roles to join the open community on Reddit.
There, you can exchange ideas and gain insights from fellow hoteliers, ultimately improving various aspects of hotel management together.

Bugs

Report any issues in the Reddit inhotel community, actively monitored by our team.
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Tag your posts with the #bug flair to drive attention.
In case the issue involves confidential information that you would rather not share with the public, contact us at support@inhotel.io.

Feature Requests

We encourage you to share improvement ideas in the r/inhotel community.
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Tag your post with the #feature-request flair for easy identification.
Thank you! Your submission has been received!
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Contract

Job Description

Role

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Specify the purpose of the role and its main responsibilities, providing the assistant with an understanding of what the job entails.
As a general member of the hotel staff, you ensure the smooth operation and financial success of our hotel. Working closely with various departments, you enhance guest satisfaction, maintain high service standards, and foster a positive work environment. Your efforts in assisting internal staff, optimizing resource use, and supporting operational efficiency contribute to memorable employee experiences.

Key Responsibilities

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Define the specific duties expected of the assistant, including daily activities.
1. Provide helpful support to the team, aligned with the hotel's objectives.
2. Enable staff to consult hotel policies and SOPs through a conversational interface.
3. Provide access to multi-disciplinary training content.
4. Recommend the most suitable specialized peer assistants for service improvement and business growth opportunities.

Objectives

Set guiding principles, business objectives, and performance targets. The assistant will embody your management principles and strive for meeting or exceeding the set targets by optimizing its decision making practices, regularly reflecting on its performance, researching alternative strategies, and learning new skills as required for driving continual improvements.
Performance Objective
Performance Target
TBD
>TBD%

Compensation

Experience the essentials of the Staff Assistant completely free and for as long as you need. See how it seamlessly integrates with your existing workflows and elevates your team's experience.
When you're ready to unlock its full potential, choose the plan that best suits your needs.

Discover

Taste magical assistance.

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Multilingual AI search and assistance

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Knowledge:Β 10 FAQs

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Capacity: 100 messages/month

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Coming soon:Β Hotel management fundamentals training

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Coming soon: Discover industry experts

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Community and AI support

Standard

Unlock hotel-wide impact.

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Everything in Discover

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Knowledge:Β 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Unlimited assistant collaboration

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Coming soon: Learns from human feedback

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Coming soon: Policy and SOP compliance navigator

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Coming soon: Mentoring

Best
Value!

Premium

Scale beyond text, advanced knowledge, omni-collaboration.

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Everything in Standard

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Knowledge: 200 FAQs, 20 documents

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Capacity: 3,000 messages/month

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming soon: Hotel management intermediate training

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Coming later: Consult industry experts

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Coming soon: Policy and SOP compliance analyzer

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Coming later: Performance monitoring

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Custom branding

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Human support

Ultimate

Enjoy human-like expert assistance.

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Hotel management expert training

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Coming later: Performance optimizer

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Coming later: Enterprise support

Discover

Taste magical assistance and staff alignment.

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Multilingual AI search and assistance

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Knowledge:Β 10 FAQs

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Capacity: 100 messages/month

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Coming soon:Β Hotel management fundamentals training

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Coming soon: Discover industry experts

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Community and AI support

Standard

Unlock chat with SOPs, mentoring, collaboration.

$949
/year
$99
$79 /month

Get Standard

billed yearly

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Everything in Discover

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Knowledge:Β 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Unlimited assistant collaboration

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Coming soon: Learns from human feedback

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Coming soon: Policy and SOP compliance navigator

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Coming soon: Mentoring

Best
Value

Premium

Personalize, analyze, scale.

$2,399
/year
$249
$199 /month

Get Premium

billed yearly

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Everything in Standard

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Knowledge: 200 FAQs, 20 documents

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Capacity: 3,000 messages/month

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming soon: Hotel management intermediate training

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Coming later: Consult industry experts

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Coming soon: Policy and SOP compliance analyzer

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Coming later: Performance monitoring

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Custom branding

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Human support

Ultimate

Enjoy human-like expert assistance.

$7,199
/year
$749
$599 /month

Get Ultimate

billed yearly

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Hotel management expert training

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Coming later: Performance optimizer

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Coming later: Enterprise support

Discover

Taste magical assistance.

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Multilingual AI search and assistance

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Knowledge:Β 10 FAQs

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Capacity: 100 messages/month

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Coming soon:Β Hotel management fundamentals training

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Coming soon: Discover industry experts

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Community and AI support

Standard

Unlock hotel-wide impact.

$2,999
/one-time
lifetime service

Get Standard

lifetime pass

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Everything in Discover

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Knowledge:Β 50 FAQs, 5 documents

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Capacity: 500 messages/month

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Unlimited assistant collaboration

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Coming soon: Learns from human feedback

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Coming soon: Policy and SOP compliance navigator

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Coming soon: Mentoring

Best
Value

Premium

Scale beyond text, advanced knowledge, omni-collaboration.

$7,499
/one-time
lifetime service

Get Premium

lifetime pass

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Everything in Standard

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Knowledge: 200 FAQs, 20 documents

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Capacity: 3,000 messages/month

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Coming soon: Voice chat

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Coming soon: Custom name and avatar

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Coming soon: Hotel management intermediate training

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Coming later: Consult industry experts

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Coming soon: Policy and SOP compliance analyzer

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Coming later: Performance monitoring

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Custom branding

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Human support

Ultimate

Enjoy human-like expert assistance.

$22,499
/one-time
lifetime service

Get Ultimate

lifetime pass

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Everything in Premium

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Knowledge: Unlimited

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Capacity: 25,000 messages/month

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Coming later: Video chat

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Coming later: Mobile app

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Coming later: Custom personality

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Coming later: Hotel management expert training

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Coming later: Performance optimizer

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Coming later: Enterprise support

Compensation FAQ

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time directly from your account settings. Changes will take effect immediately for upgrades and at the start of your next billing cycle for downgrades.

Are there any setup fees or hidden costs?

We want you to focus on getting the most out of our AI assistants and guest service, not worrying about additional charges. inhotel.io does not charge any setup fees or other hidden costs. Plan prices exclude tax, and the applicable tax for your location (Sales, VAT, or GST) will be added to your bill by the payment provider during checkout.

What payment options are available?

We accept all major credit and debit cards.

Can prices increase with new features?

As our AI Assistants continuously learn and expand their capabilities, their value to your hotel will naturally grow over time.

While we may adjust pricing in the future to reflect this increasing value, you can lock in today's price by choosing our yearly plan for a 20% discount or securing the future with our Lifetime pass. Think of it as hiring an exceptional employee for life, whose skills constantly improve without additional costs.

This approach guarantees long-term cost certainty while providing access to the AI assistant's continuous development.

Referrals

Help your friends in other hotels and treat them to something nice at the same time. By referring up to 5 hotels in any given calendar year, both you and the friend hotel can each earn:

  • A $100 discount on the Staff Assistant renewal to an annual plan.
  • A prepaid Visa card or an Amazon gift card to celebrate increased efficiency and improved guest service.
referrals
How it works
  • Tell your fellow hoteliers on social media why you love this assistant. This helps them see how it could benefit their hotels too.
  • Refer up to 5 hotels per year using the below form.
  • We'll invite the referred hotel to experience the assistant's benefits.
  • If the referred hotel enjoys the assistant, purchases any of the paid plans, and you both remain subscribed for at least 3 months, we'll reward both you and the referee with the following benefits based on the timeframe of the referred hotel's purchase.

Referred hotel's invitation-to-purchase timeframe:
15 days
30 days
60 days
discount

Annual renewal discount

$100

$100

$100

Amazon gift cardVISA card

Amazon gift card or prepaid Visa card

$100

$50

$25

Conditions
  • You can only refer hotels that haven't previously signed up for this specific assistant (free or paid plans).
  • Referral links expire after 60 days of inactivity.
  • For every hotel you refer that purchases one of the paid plans, your hotel receives increasing discounts on your annual renewal for up to 5 years.
  • Follow up with your friend to maximize rewards! The sooner their hotel signs up, the bigger the gift card bonus.
  • All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Referrals Status

Referrals completed this year: {{referrals_completed_current_year}}
You can still refer up to {{referrals_available_current_year}} hotels in {{current_year}}.

#

Hotel

Name

Referred date

Status

1

AB Hotel

{{first_name}} {{last_name}}

{{yyyy-mm-dd}}

1. initiated
2. sent
3. accepted {{days}} pending to to [activate paid plan and reach [$100, $50, $25] || expire]
5. hold period - {{days}} to award
6. bonus awarded (which bonus)
4. signed-up to paid plan
5. pending
6. bonus awarded (which bonus)

Make a referral

Whom wold you like to refer?

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Share a post on your favorite social media platform highlighting one or two reasons why you recommend this assistant. Make sure your post is public so the assistant can learn from it and use it for positive reinforcement, helping it serve you even better in the future.
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Congratulations!

You have successfully submitted a Guest Relations Assistant referral request.
We will review it, prepare the assistant for the referred hotel and invite them here within the next 24-48 hours.
For any support during the process, contact support@inhotel.io.

Oops!

Something went wrong while submitting the form.
Please contact support@inhotel.io to assist with resolving the issue.

Referral FAQ

Under which conditions can I participate in the referral program?

All hoteliers who sign up for the Discover, Standard, Premium, or Ultimate plans can refer other hotels and earn our generous bonuses.

Are there any limitations in terms of what I can buy using the gift card?

While we encourage using the gift cards towards celebrating increased efficiency and improved guest service with your team, they can be used to purchase anything available on Amazon.com or other platforms, subject to their terms and conditions.

You can find inspiration for gift card usage through the inhotel Reddit community.

How can I use the referral discount on my renewal?

The discount can be applied towards this Assistant renewal to an annual plan.

Discounts stack, meaning if you successfully refer 5 hotels, you will receive the discount for each renewal for the next 5 years.

Why are you limiting the referral slots? If I use up the 5 invites, can I get more?
  • To ensure a good fit: We want to ensure participants are a good fit for this Assistant and can benefit from your personal recommendation.
  • To provide equal opportunity: We aim to ensure a fair opportunity for all hotels, regardless of when they learn about the program.

Therefore, we encourage hotels to use their 5 referral slots thoughtfully.

Onboarding

Onboarding Checklist

You have completed 0
of 0
(0) onboarding steps. Well done!

Verify knowledge and conversation quality

The easiest way to test the quality of the assistant's responses before exposing it to your teams is to ask it your typical questions directly on our demo page.

Introduce the assistant to your teams

Share the assistant's staff-facing link with the members of your team.

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https://search.inhotel.io/?id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

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