Guest Relations Assistant
This AI assistant lets travelers and in-house guests chat with your hotel 24/7, in their language. Also known as a hotel website chatbot.
Short-staffed and overwhelmed? Ditch rigid forms, predefined flows, and slow emails. Your hotel is unique, and so are your guests. Listen attentively to their needs and wishes, making it easy for them to book directly and experience consistently amazing, hyper-personalized service.
Meet the Guest Relations AI Assistant!
- Engages guests and staff with instant, multilingual communication.
- Customizable and easy to train on your hotel amenities, services, and policies.
- Augments your contact form or email based workflows by AI.
- Coming soon: Collaborates with other systems and agents for advanced services (reservations, upsells, in-stay requests).
- Easy self-service setup.
- Essentials are free, forever.
See how the assistant answers guest inquiries about directions, features, and amenities - in many languages.
- Handling guest feedback instantly by escalating negative reviews and thanking positive ones across social media and review platforms.
- Sending hyper-personalized welcome and thank-you messages linked with loyalty reward offers at key touchpoints.
- Upselling upgrades dynamically based on current occupancy and guest preferences without human intervention.
Ensure High Service Standards with Instant Knowledge Access
The assistant delivers accurate, up-to-date answers to guest questions across all channels, from the hotel website to in-house interactions. It draws on internal policies, procedures, and other information sources. To support confident communication and maintain high service standards, it integrates guest relations best practices from industry experts.
Hotel school lecturers, students, and industry thought leaders provide training content focused on industry best practices in Guest Relations. We use this knowledge to train the AI Guest Relations Assistant and make it available to all hoteliers through our multi-agent AI search platform.
You too can join the growing network of hospitality management experts, share your unique wisdom through inHotel Hub and create a positive impact on the industry. Learn more at Knowledge Experts.
Ready to overcome staffing challenges and effortlessly deliver highly personalized guest experiences?
Frequently Asked Questions
What makes the AI assistant special? Isn't it just yet another chatbot?
While our assistants and chatbots share a conversational interface, traditional chatbots are in many ways limited.
The hotel AI assistants have memory, execute tasks proactively, seek relevant information on the web, and continuously build a knowledge base of your operations.
With their unique personality, job description, and knowledge, they collaborate with your human team and other AI bots, and participate in cross-functional workflows. They are an extension of your human team that staff can use as trusted helpful partners, making their work life easier.
inHotel vs. ChatGPT / Claude / Gemini / Perplexity / Groq / DeepSeek
inHotel is designed for the hospitality industry, while general-purpose AI tools are trained on broad internet data.
Our overarching objective is to drive owner value. We integrate industry-specific knowledge, and align the entire workforce around shared business goals and hotel's ROI, whereas generic tools lack this specific operational context and prioritization.
Additionally, our pricing model is designed to be more cost-effective for an entire staff, allowing for wider collaboration.