Let travelers chat with your hotel 24/7 in their language to plan their perfect stay. Ditch rigid forms, predefined flows, and slow email. Listen to guests' needs and make it easy for them to book directly with you.
Meet the Guest Relations Assistant, the first from AI hotel staff companions collaborating with your human team.
- Engages guests and staff with instant, multilingual communication.
- Always available, learning, and adapting.
- You can customize it to your hotel's branding and style, enhance its understanding of amenities, policies, and unique offerings, and fine-tune its answers to frequent questions.
- Through easy self-service setup, it augments your existing contact form or email based workflows.
- Essentials are free, forever.
- Coming soon: Collaborate with other connected systems and teams for advanced services (reservations, upsells, in-stay requests, etc.).
Chat with the assistant as
- How do I get to the hotel from the airport?
- Is there a fridge or a minibar in the rooms?
- What are the breakfast hours?
- Anything from last night that requires my attention?
- Expect noise on Monday due to terrace renovation.
- What improvements do you recommend?
- Dynamic pricing: Negotiate rates with guests, guided by the AI Revenue Assistant's market, competitor, and PMS data.
- Guest trust recovery: Respond to complaints by leveraging the F&B AI Assistant's "surprise & delight" suggestions.
- Proactive reporting: Share guest insights with the GM Assistant for informed decision-making in morning meetings.
Ready to overcome staffing challenges and effortlessly deliver highly personalized guest experiences?
Frequently asked questions
What makes the AI assistant special? Isn't it just yet another chatbot?
While our assistants and chatbots share a conversational interface, traditional chatbots developed before Q4 2023 (when the multi-agent GenAI technology frameworks were introduced to the world), are in many ways limited.
The hotel AI assistants have memory, execute tasks proactively even when not prompted, seek relevant information on the web, and continuously build a knowledge base of your operation. For example, they can proactively identify upselling opportunities and collaboratively develop effective guest negotiation strategies.
With their unique personality, job description, and knowledge, they collaborate with your human team and other AI bots, and participate in complex workflows involving teamwork. They are an extension of your human team that staff can use as trusted helpful partners, making their work life easier.
Are AI assistant's responses always perfectly natural and free-flowing?
While we strive for our assistants to be indistinguishable from human conversations in a wide range of languages, it's important to remember that AI assistants, like any language learner, improve with data and experience.
Our AI is constantly learning and evolving, and we strive for our assistants to hold natural interactions. Hotel-curated Q&As and your human feedback (up/down votes) are a tremendously powerful mechanism for quality improvements that you'll get access to in the live product.
To guarantee quality, we'll use relevant benchmarks, analyze performance, and continuously upgrade the AI engine as even more intelligent language models become available. Your input and feedback are crucial, so we're looking forward to welcoming you to the Early Access Program and helping us shape the future of AI-powered hotel interactions!