Empower Staff with Instant AI Knowledge Access
Hotel-tailored AI search on SOPs, policies, compliance guidelines, and industry expert best practices.
With our suite of AI assistants for every role, hospitality teams can instantly tap into the precise knowledge they need, slashing search times, ensuring service that is efficient, consistent, and compliant, and alleviating staff shortages.
The Search-for-Answers Challenges
Meet Emma, a newly hired front-desk agent at Grand Vista Hotel. It’s her second week on the job and a VIP guest has arrived early. Nervous but eager to impress, she recalls there’s a specific VIP welcome protocol, yet the official binder is buried beneath a stack of outdated printouts. As the line backs up behind her, Emma’s heart pounds. She scrambles through folders, only to find conflicting versions of the checklist. The guest’s smile falters; Maria feels her confidence unravel.
Down the hall, Jamila is racing to prepare a newly refurbished suite when the smoke alarm goes off. She freezes. Does protocol call for an evacuation or a reset? Her supervisor is tied up in a vendor meeting and cannot help. Minutes tick by as Jamila toggles between half-remembered training videos and generic, ad-laden web results. Each wasted second threatens guest safety, service quality, and compliance with local fire regulations.
These scenes play out dozens of times each day across roles and shifts. Staff waste precious minutes hunting for the right SOP, interrupt overburdened senior colleagues, or rely on vague internet queries. The result is stressed employees, delayed service, an inconsistent guest experience that undermines both morale and brand standards, and increased legal compliance risks.
Instant Clarity Enabling Flawless Execution
Imagine it’s another busy morning at Grand Vista Hotel. Emma taps into her Front Office Assistant on her tablet and asks, "How to check-in a VIP?" Instantly she sees the latest, hotel-customized VIP welcome checklist. She greets the early-arriving VIP by name, delivers a flawless welcome experience, and moves on to the next guest effortlessly.
Down the hallway, Jamila hears the smoke alarm again. She opens her Housekeeping Assistant on her mobile and asks, “How do I handle a smoke alarm?” Within seconds she receives the precise procedure that aligns with Grand Vista’s safety policy and local fire regulations.
Across every department and shift, staff rely on their role-specific assistants, each powered by the hotel-wide Staff Assistant’s foundational knowledge, to surface the right SOPs, playbooks, and compliance guidelines, ensuring complete alignment on service standards and policies.
Because the assistants automatically fill operational documentation gaps with thousands of curated best practices sourced from hospitality experts, the hotel does not need to create all of its own manuals. Managers are freed from constant interruptions, service flows smoothly, legal risks shrink, and every guest interaction reflects the same high standard, no matter the question or the hour.
Key Benefits
- Immediate Empowerment instantly provides staff with property- and role-specific policies, procedures, and answers so they can perform their work confidently and efficiently.
- Expert-Driven Service Quality leverages curated industry best practices and expert content to complement your hotel’s own service standards and deliver exceptional experiences.
- Compliance and Consistency ensures adherence to SOPs, legal requirements, and brand standards in every interaction and across every department and shift.
- Secure Guidance keeps your hotel’s data private, preventing your intellectual property from being used to train public large language models.
- Cost Efficiency lets you enjoy enterprise-grade AI performance while avoiding per-user pricing imposed by big tech providers, typically costing €20-30 per user per month.
Pricing
Every assistant is priced separately, allowing specialized teams to have tailored AI companions that understand and support their unique roles. Hoteliers can choose a plan that best matches their needs (pricing):
Discover (Free): Access to 10 FAQs and up to 100 messages per month. Great for experiencing modern knowledge management.
Standard (€949 per year): Suitable for smaller, less complex operations. AI search across SOPs, policies and best practices with 50 FAQs, five uploaded documents, unlimited messages and a policy and SOP compliance navigator.
Premium (€2,399 per year): Tailored to medium-size operations. Advanced AI search with 200 FAQs, 20 uploaded documents and access to a forthcoming advanced SOP compliance analyzer skill.
Ultimate (€7,199 per year): Suitable for large and complex operations. Unlimited.
Note that all plans deliver more than knowledge empowerment by including system integrations and task automation tools.
Teams on a tight budget can start with the hotel-wide Staff Assistant to empower all employees and ensure compliance with SOPs, policies and legal requirements.
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