AI Guest Directory: Community Poll Results and Next Steps
Discover how AI can revolutionize hotel guest services with an in-house directory accessible through chat and voice interfaces. This post delves into the benefits, community feedback, and future plans for this innovative guest experience solution.
Use algorithms to process the image and extract important features from it
Suspendisse sed turpis iaculis sed. In ut ut fringilla enim. Id ultrices neque tincidunt leo varius nulla commodo urna tortor ornare praesent non at nisl erat nunc erat nisl mauris magna dignissim ligula viverra etiam nulla rhoncus dui blandit dolor volutpat lorem viverra turpis et pulvinar vestibulum congue lectus semper arcu diam consequat adipiscing nisl.
- Lorem ipsum dolor sit amet consectetur ipsum massa vulputate.
- Mauris aliquet faucibus iaculis vitae ullamco turpis nibh feugiat.
- Ultrices commodo ipsum massa sit vulputate ut arcu turpis.
- Congue dignissim mauris enim hac enim lacus fermentum ultrices et.
Use machine learning to classify the image into different categories
Leo eu non feugiat adipiscing orci risus amet. Neque etiam purus quisque quis vel. Ipsum nunc justo et amet urna dolor sed et vestibulum risus nam diam dignissim nunc gravida ornare placerat molestie lorem dui lobortis sed massa ac sed laoreet gravida sapien id volutpat elit viverra nisl tortor eu usapien natoque.
Filter the images based on a variety of criteria, such as color, texture, and keywords
Ultrices pellentesque vel vel fermentum molestie enim tellus mauris pretium et egestas lacus senectus mauris enim enim nunc nisl non duis scelerisque massa lectus non aliquam fames ac non orci venenatis quisque turpis viverra elit pretium dignissim nunc vitae in cursus consequat arcu lectus duis arcu feugiat aenean ultrices posuere elementum phasellus pretium a.
- Elit nam sagittis et non tincidunt diam et enim aliquet ornare etiam vitae.
- Hendrerit aliquam donec phasellus odio diam feugiat ac nisl.
- Nibh erat eu urna et ornare ullamcorper aliquam vitae duis massa nunc.
- Ac consectetur nam blandit tincidunt elit facilisi arcu quam amet.
Automatically group similar images together and apply a common label across them
Enim tellus mauris pretium et egestas lacus senectus mauris enim enim nunc nisl non duis scelerisque massa lectus non aliquam fames ac non orci venenatis quisque turpis viverra elit pretium dignissim nunc vitae in cursus consequat arcu lectus duis arcu feugiat aenean ultrices posuere elementum phasellus pretium a.
“Nisi consectetur velit bibendum a convallis arcu morbi lectus aecenas ultrices massa vel ut ultricies lectus elit arcu non id mattis libero amet mattis congue ipsum nibh odio in lacinia non”
Convert the extracted features into a vector representation of the image
Enim tellus mauris pretium et egestas lacus senectus mauris enim enim nunc nisl non duis scelerisque massa lectus non aliquam fames ac non orci venenatis quisque turpis viverra elit pretium dignissim nunc vitae in cursus consequat arcu lectus duis arcu feugiat aenean ultrices posuere elementum phasellus pretium a.
Overview
At inhotel.io, we believe our Guest Relationship Assistant can be further enhanced to support in-house guests with their inquiries, effectively digitalizing the Guest Directory similar to how it interacts with website visitors. This would allow guests to scan a QR code and easily access hotel information over chat (and later voice) in their own language, creating a seamless guest experience. ✨
Expected Benefits
- Improved guest experience
- Insights into which in-house services guests actually want, and AI's recommendation for adjustments
- Friendly channel for upsells
- Time and money saving on printed directories and updates
- Reduced workload for hotel teams
Community Feedback
As a customer-centric company, we conducted a LinkedIn poll to gauge the hotelier community's interest in this feature. While all participants voted in favor, the overall participation rate was relatively low.
Conclusion
Due to the lower-than-expected engagement, we will prioritize other roadmap features in the near term and revisit the AI guest directory in a few months. However, if implemented, it will become an inherent capability of the Guest Relations Assistant, providing existing customers with this added functionality at no additional cost.
We encourage all hoteliers seeking to offer their guests chat access to hotel information and drive in-house service upsells at minimal cost to contact us directly. We estimate the development of this skill would take approximately a month.
