Discover how AI can revolutionize hotel guest services with an in-house directory accessible through chat and voice interfaces. This post delves into the benefits, community feedback, and future plans for this innovative guest experience solution.
At inhotel.io, we believe our Guest Relationship Assistant can be further enhanced to support in-house guests with their inquiries, effectively digitalizing the Guest Directory similar to how it interacts with website visitors. This would allow guests to scan a QR code and easily access hotel information over chat (and later voice) in their own language, creating a seamless guest experience. ✨
As a customer-centric company, we conducted a LinkedIn poll to gauge the hotelier community's interest in this feature. While all participants voted in favor, the overall participation rate was relatively low.
Due to the lower-than-expected engagement, we will prioritize other roadmap features in the near term and revisit the AI guest directory in a few months. However, if implemented, it will become an inherent capability of the Guest Relations Assistant, providing existing customers with this added functionality at no additional cost.
We encourage all hoteliers seeking to offer their guests chat access to hotel information and drive in-house service upsells at minimal cost to contact us directly. We estimate the development of this skill would take approximately a month.